What types of gold products do you offer?

We offer a wide range of gold products, including gold bars, coins, and bullion in various weights and purities. Our collection caters to both investors and collectors.

Are your gold products certified and authentic?

Yes, all our gold products are certified and come with a guarantee of authenticity. Each product is sourced from reputable mints and refineries.

How do I place an order on your website?

Simply browse our products, add your desired items to the cart, and proceed to checkout. You can create an account or checkout as a guest. Follow the prompts to complete your order.

Do you have a minimum order quantity?

There is no minimum order quantity for most of our products. However, some promotional items or bulk discounts may have specific requirements.

What payment methods do you accept?

We accept a variety of payment methods, including bank transfers, credit/debit cards, PayPal, and cryptocurrency payments. For high-value transactions, please contact us directly.

How long does it take to receive my order?

Delivery times vary based on your location and the shipping method selected. Typically, domestic orders are delivered within 3-7 business days.  

Do you offer international shipping?

No, currently we are not offering international shipping.

Is my order insured during shipping?

Yes, all orders are fully insured during shipping to protect against loss or damage. Insurance is included in the shipping fee.

What should I do if my package is damaged or lost?

If your package is damaged or lost in transit, please contact our customer service immediately. We will work with the courier to resolve the issue and ensure you receive your order.

Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email, allowing you to monitor the status of your delivery.

How are your gold prices determined?

Our prices are based on the current market rates of gold, updated frequently to reflect real-time changes. Prices also include premiums for minting, certification, and other related costs.

Do you offer any discounts or promotions?

We occasionally offer special discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated on the latest offers.

Can I lock in the gold price when I place an order?

Yes, when you place an order, the price is locked in at that moment. Even if the market price changes, your order price will remain the same.

What are your payment terms and conditions?

Payments must be made in full before the shipment of your order. We reserve the right to cancel orders for which payment has not been received within the stipulated timeframe.

Is there a premium or fee added to the price of gold?

Yes, premiums are added to the spot price of gold to cover refining, minting, and operational costs. The premium varies depending on the product.

What is your return policy?

Due to the nature of precious metals, we do not accept returns or exchanges unless the item is defective or not as described. Please contact us immediately if there is an issue with your order.

Can I cancel my order after it has been placed?

Orders can only be canceled within a short window after placement due to market fluctuations. Please contact customer service as soon as possible if you need to cancel.

How do I initiate a return or exchange?

If your item qualifies for a return or exchange, please contact our support team for assistance. They will guide you through the process.

Are there any restocking fees for returned items?

No restocking fees apply, but returns are only accepted in cases of defect or error on our part.

How do you ensure the authenticity of your gold products?

All our products are sourced from certified mints and refineries. Each item comes with a certificate of authenticity, and many products feature tamper-evident packaging.

Are my personal and payment details secure on your website?

Yes, we use industry-standard encryption and security protocols to protect your personal and payment information. Your data is kept confidential and secure.

Do you provide certificates of authenticity with your purchases?

Yes, most of our products come with certificates of authenticity from the mint or refinery, ensuring the purity and quality of the gold.

How can I contact customer support?

You can contact us via email, phone. Visit our Contact Us page for details.

What are your customer service hours?

Our customer service team is available Monday to Friday, 9 AM to 5 PM. For urgent inquiries, you can also email us outside of these hours.

Do you offer personalized assistance or consultations for large orders?

Yes, we provide personalized assistance for large orders. Please contact us to schedule a consultation with one of our specialists.

Is gold a good investment?

Gold has been a trusted store of value for centuries and can act as a hedge against inflation and economic uncertainty. However, investment decisions should be made based on individual financial goals.

Do you offer storage options for purchased gold?

No, we are not offering secure storage solutions for your gold.

What should I consider when investing in gold?

When investing in gold, consider factors like the product type (bars vs. coins), storage costs, market conditions, and your long-term investment strategy.

Do you buy back gold from customers?

Yes, we offer buyback services for gold purchased from us. Contact us for a quote based on current market prices.

What happens if there is a discrepancy in my order?

If you notice any discrepancies in your order, please contact our customer service immediately. We will investigate and resolve the issue promptly.

Can I visit your showroom or office to view products?

Visits to our showroom are by appointment only. Please contact us to schedule a visit.