Last updated: September 2024

Introduction

Welcome to Pahang Gold Sdn. Bhd., where we specialise in offering exquisite gold bars and jewelry pieces to our valued customers. As a leading e-commerce platform, we are committed to providing a seamless and secure shopping experience. To ensure transparency, we have established a comprehensive set of policies that govern our operations.

Purpose

This section introduces you to the various policies that guide our business practices. Each policy is designed to address different aspects of our operations, including how we handle your personal information, manage transactions and ensure the quality and authenticity of our products. Whether you are making a purchase, seeking support or engaging with our platform, our policies are here to guide you and ensure a positive experience.

Updates

We regularly review and update our policies periodically to adapt to changes in the law, industry standards and customer feedback. Changes will be posted on this page with an updated effective date. By accessing or using www.pahanggold.com you acknowledge that you have read and agree to abide by our policies. If you do not agree with these terms, we kindly ask that you refrain from using our website.

If you have any questions or need further information, please feel free to contact our Customer Service Hotline at [email protected]

Thank you for choosing Pahang Gold Sdn. Bhd. We look forward to serving you with the highest level of integrity and professionalism.

ACCEPTANCE

You are advised to read these Terms and Conditions carefully before you start to use the Website. By browsing, accessing or using the Website, you agree to be bound by these Terms and Conditions without any limitations or qualifications. We reserve the right to revise these Terms and Conditions from time to time at our absolute discretion without prior notice to you. Kindly refrain from using this Website should you not agree to all or any of the Terms and Conditions contained herein.

DISCLAIMER

The materials and information in this Website, including but not limited to services, products, information, data, text, graphics, audio, video, links or other items are provided by us on an "as is", "as at" and "as available" basis. We provide no warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this Website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the extent permitted by law.

LIABILITY

Your use of any information or materials on this Website or any linked sites provided by us for your convenience, is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through our Website or any linked sites meet your specific requirements. In no event shall we be liable for any damages, including, without limitation, direct, indirect, special, incidental or consequential damages, losses, or expenses arising in connection with our Website or any linked sites, or use thereof or inability to use by any party, or reliance on the contents of our Website, or in connection with any failure of performance, error, omission, interruption, defect, delay or failure in operation or transmission, computer virus, or line or system failure, even if we are advised of the possibility of such damages, losses, or expense.

USE OF YOUR PERSONAL INFORMATION

We will use the personal information you provide through our Website only for purposes for which it is collected and for directly related purposes unless with your consent or as required or permitted by applicable law. For further information on how we collect and handle your personal information, kindly refer to our Privacy Policy.a>

PRICING & PRODUCT DESCRIPTION

Prices are in Malaysian Ringgit (MYR), with taxes and shipping costs calculated at checkout. Before completing the payment transaction, the final price and weight of the purchase will be displayed for your confirmation. Once the payment is processed, an email confirmation will be sent to you, including all transaction details. Products and prices offered on our Website may not be similar to the products and prices offered in our stores due to varying promotions, campaigns, sales or offers. While we strive to provide accurate and up-to-date prices and product description, we are not bound by incorrect pricing or incorrect information stated and reserve the right to cancel your order and refund your purchase. We reserve at our absolute discretion without liability and without prior notice to you, to change, modify, alter to the prices and products and services offered on this Website.

AVAILABILITY

All products are subject to availability and we reserve the right to impose quantity limits on any order, to refuse all or part of an order and to discontinue products without notice, even if you have already placed your order. Your placement of an order as a customer does not necessarily assure that we will accept your order.

PAYMENT

All payments must be completed via our online payment gateway, https://payex.io/. By using any Payex.io service, you will be subject to the rules, guidelines, policies, terms and conditions applicable to such services.

INTELLECTUAL PROPERTY

 

  • COPYRIGHT

    Unless otherwise indicated, the copyright for this Website and its contents which includes but not limited to the text, images, graphics, sound files, animation files, video files therein and in their arrangement, is owned by Pahang Gold Sdn. Bhd., and is protected under the applicable Malaysian and international copyright laws, international treaties and other intellectual property rights. No contents or materials, whole or in part, from this Website may be modified, copied, reproduced, displayed, performed, published, broadcast, distributed, retransmitted, transferred, licensed, sold, exploited or commercially dealt with in any manner without the prior written consent of Pahang Gold Sdn. Bhd.

  • TRADEMARK

    All the trademarks, service marks and logos displayed on this Website are registered, pending and unregistered trademarks owned by Pahang Gold Sdn. Bhd. and their respective third-party proprietors. Unless the express prior written consent by us has been obtained, nothing contained on the Website shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use, download, reproduce, copy or modify such trademark, service marks or logos. Similarly, no such trademark, service mark or logo may be used to link or to mark any link to this Website without the express prior written consent by Pahang Gold Sdn. Bhd.

 

GOVERNING LAW & JURISDICTION

These Terms and Conditions are governed exclusively by and are to be construed in accordance with all applicable laws of Malaysia. By browsing, accessing or using the Website, you hereby expressly consent to the exclusive jurisdiction of the Courts of Malaysia in any and all actions, disputes or controversies arising out of or relating to the use of this Website

DISPUTES

We aim to resolve disputes amicably and through customer service team. For formal disputes, please contact our Customer Service Hotline at [email protected] If necessary, mediation may be opted to resolve disputes. Should disputes remain unresolved, legal action may be pursued.